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  Public Ticket #1728515
Can't access Employees data
Closed

Comments

  • niamhkehoe started the conversation

    When I click on individual employees on the 'Employees' screen, the slide out gets stuck on the 'Please wait' screen. Happens for all employees. 

  • [deleted] replied

    Hi niamhkehoe,

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check PRIVATE Reply so nobody can see them except us.

  •   niamhkehoe replied privately
  •   [deleted] replied privately
  •   niamhkehoe replied privately
  •   [deleted] replied privately
  •   niamhkehoe replied privately
  • [deleted] replied

    It seems that error message is not showing when Google Calendar API is not enabled. We will add message in our next update.

    This step is also in documentation https://wpamelia.com/configuring-google-calendar/

    Can you need to enable it, and test again please.

  •   niamhkehoe replied privately
  •   [deleted] replied privately
  • [deleted] replied

    Hi,

    We would appreciate a lot if you could take some time and help us make Amelia even better by answering 10 quick questions about your user experience. It will only take 2 minutes for you, but will mean a lot for us to understand our customers better! https://www.surveymonkey.com/r/87ZGC5R.

    Thank you!

  •  3
    fbguillot replied

    Hi, I have the same issue but as it is hidden, can you tell me/us how to manage it? I'm talking about the :

    " When I click on individual employees on the 'Employees' screen, the slide out gets stuck on the 'Please wait' screen. Happens for all employees. "


    Thanks a lot

  • [deleted] replied

    Hi fbguillot,

    There's probably some problem involving Google Calendar.

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check PRIVATE Reply so nobody can see them except us.


  •  3
    fbguillot replied

    I can't reply in private... I don't have the button

  • [deleted] replied

    You don't see this checkbox?