We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1727739
My feature suggestions are not showing up
Closed

Comments

  • BHAVESH started the conversation
    September 27, 2018 at 6:49pm

    I made 3 separate feature suggestions about a week ago using the feature request page and my account info. They have not shown up on the feature request page. 

    1) What is the process that someone needs to go through to make sure that the feature requests are accepted and displayed so that people can vote on them? 

    2) What is the process that Amelia folks go through internally to have the requested features listed on the page? And if my feature requests are not accepted, how do I find out why? 

    Thanks.

  • [deleted] replied
    September 28, 2018 at 7:33am

    Hi BHAVESH,

    Feature suggestions are not added automatically, we need to read all of them and create ideas that will go to the list. I apologize because your suggestions are not added on our features list yet. Since we had a huge update all our attention was on it because we wanted to release a new version as soon as possible but also needed to make sure that everything works fine, so we gave all our resources on the testing phase and we postponed adding a new suggestions on our features list. 

    Today we will add new ideas on our list. Since I have read your suggestions, I can tell you next:

    • Speed up the initial loading of the Amelia Booking wizard - This depends on the server performance, but in our new update we have added a preloader so the customers will know that they should wait.
    • Make it possible to update the Amelia plug-in directly from within the Wordpress admin panel, without having to manually upload the files - This is on our To Do list and it will be implemented in one of the feature releases.
    • Make it possible to have direct link to a service that could be included in emails and others places. - We will add this one to the list.
    • Also, allows the coupon code to be pre-filled and calculations done on the service payment. - Could you please explain this a little bit more because we have calculations of the service payment on the last step of the booking form.
  • BHAVESH replied
    October 3, 2018 at 12:18pm

    Thank you for your thoughtful response and including my requests on your the list.

    "...

    • Make it possible to have direct link to a service that could be included in emails and others places. - We will add this one to the list.
    • Also, allows the coupon code to be pre-filled and calculations done on the service payment. - Could you please explain this a little bit more because we have calculations of the service payment on the last step of the booking form."

    The last bullet-point is related to the one above it. It's more of a "nice to have" suggestion. If I include a link to a specific service, from within an email campaign, for example, it would be nice to have Amelia pre-fill 1) the price for it, and 2) apply a coupon code, if any, so that the buying process becomes easy. So when the user lands on the Amelia service form, the pricing and the coupon code info will be already filled out. Thanks!

  • [deleted] replied
    October 4, 2018 at 8:44am

    Hi Bhavesh,

    Thank you for your explanation. I will include these ideas on our Features list, so we can track the number of votes and consider it for the future releases.

    Thank you once again!