We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
There is a problem with wpDataTables to display settings and options in any pages.
For your info:
- I am currently using the latest WordPress version (4.9.8)
- Divi theme (3.15)
- Latest PHP 7.2
- No missing JS error reported from the chrome dev console
Hi Fauzan,
Thank you for your purchase.
Unfortunately the issues like conflicts with third party plugins or themes are always possible due to the nature of WP. It is probably conflict with some of plugins or theme that you are using. Can you try to deactivate other plugins one by one and see which one cause the issue. If non of them causing this conflict hen you can try to change the theme and see is problem with the theme.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Hi Milan,
Yes, you are right. The conflicting plugin is "Post Grid" by PickPlugins.
Maybe you can create page to identify known conflicting plugins.
Thanks!
Hi Fauzan,
You are welcome. Glad that we help you.
Thank you for your suggestion.
If you have any more issues or questions feel free to open a new ticket, we will gladly help.
We'd greatly appreciate it if you could take a minute and leave a Review on CodeCanyon on this link. Thanks!
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables