We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – AmeliawpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1723110
Time Zone Allowance
Closed

Comments

  • Collin started the conversation

    Hi there. Great plugin.

    I like the fact that depending on your timezone, every person's phone number is highlighted with their country code in the system and on the interfaces. ("Default phone country code:  > Identify country code by user's IP address")

    My question is, if a client is in a different country code, say, Japan, and we're located in Jamaica, and we set our open hours for work, so that we can communicate with them over Skype or some other meeting software, will they in Japan see the hours in their time?

    We want to know that if they want to book us during our working hours, that the time for booking, as they access our appointment times on our website, will show up on their computer as their equivalent time, so that the meeting can happen with both parties arriving to the virtual meeting at the correct time.

    If this is not catered for currently, then it would probably mean that for each booking made, we, the administrators will have to calculate the correct time, and email or call the client who booked, and let them know the time they should arrive for the virtual meeting.

  • [deleted] replied

    Hi Collin,

    Thank you!

    Unfortunately we don't have this option at the moment. When client books an appointment he sees your time zone and working hours in your time zone. However we plan to implement this for some of our future releases.