As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
On site http://italiani.coop i updated the Plugin.
Look http://italiani.coop/cara-news-non-ti-credo/
Now I'm returning this error:
Fatal error: Uncaught WDTException: [0] Provided file /home/itac00p/public_html/home/itac00p/public_html/wp-content/uploads/2018/07/populist_vs_media_allin.xlsx does non exist! thrown in /home/itac00p/public_html/home/itac00p/public_html/wp-content/plugins/wpdatatablesn/source/class.wpdatatable.php on line 2221
And yes, there is a redirect (/home/itac00p/public_html/home/itac00p/public_html = italiani.coop), but with the previous version NO ERROR...
HELP :)
thank you
PS. I'm not a programmer...
Hi zanza1969,
Thank you for your purchase.
Can you please tell me which version of plugin you are using before?
Path to the file is saved in database and wpdatatables try to find that file on that path. File have to be on same domain where is wpdatatables.
On page that you provide we can only see shortcode of wpdatachart, which it looks like when plugin is deactivated.
Best regards
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
2.3
Hi zanza1969,
Sorry for late response.
We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.
Version 2.3 is the latest version on plugin. You said that this was working before, so my question is which version you use before?
Best regards
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
sorry, 1.6.2
Hi zanza1969,
From that version there was a lot of back-end and front-end improvements and also security measures that increase plugin quality and design.
Your Excel file should be on the same domain as WordPress.
We are using wordpress function wp_upload_dir() for location of upload files. By default is set to the upload folder(wp-content/uploads). You can change that location. On this link you can see how to do that.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables