We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
On site http://italiani.coop i updated the Plugin.
Look http://italiani.coop/cara-news-non-ti-credo/
Now I'm returning this error:
Fatal error: Uncaught WDTException: [0] Provided file /home/itac00p/public_html/home/itac00p/public_html/wp-content/uploads/2018/07/populist_vs_media_allin.xlsx does non exist! thrown in /home/itac00p/public_html/home/itac00p/public_html/wp-content/plugins/wpdatatablesn/source/class.wpdatatable.php on line 2221
And yes, there is a redirect (/home/itac00p/public_html/home/itac00p/public_html = italiani.coop), but with the previous version NO ERROR...
HELP :)
thank you
PS. I'm not a programmer...
Hi zanza1969,
Thank you for your purchase.
Can you please tell me which version of plugin you are using before?
Path to the file is saved in database and wpdatatables try to find that file on that path. File have to be on same domain where is wpdatatables.
On page that you provide we can only see shortcode of wpdatachart, which it looks like when plugin is deactivated.
Best regards
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
2.3
Hi zanza1969,
Sorry for late response.
We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.
Version 2.3 is the latest version on plugin. You said that this was working before, so my question is which version you use before?
Best regards
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
sorry, 1.6.2
Hi zanza1969,
From that version there was a lot of back-end and front-end improvements and also security measures that increase plugin quality and design.
Your Excel file should be on the same domain as WordPress.
We are using wordpress function wp_upload_dir() for location of upload files. By default is set to the upload folder(wp-content/uploads). You can change that location. On this link you can see how to do that.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables