We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am planning on only offering 2 appointments per day, but when I put in my available time and the appointment duration, it gives the times for the appointment in increments that don't allow for a 3 hour appointment duration and the appointments that are offered are for like 9-12 or 10-1 and that isn't my intention. As an example, I will offer either a 9-12 time slot or a 1-4 time slot. I don't want my clients to have an option that allows various other times during my allotted schedule. Is there a way to set this in Amelia? Also, I want to only take payments for deposits on my site and not the full amount. It looks like the only way to do this is to add the deposit as a service, but then the app wants you to put in a date and duration. I need to figure out if I can take the deposits and allow my clients to book the appointment at the same time without expecting payment for the full service? I love the plug-in, but I find it not as accommodating as I thought it would be.
Hi Dawn,
Thank you for your inquiry.
We are preparing a new version where it will be possible to set time slots to follow the appointments duration. For now, you can set Default time slot step in General Settings to be 3 hours and set working hours from 9-12 if you want just that part of the day to be booked. As for the other question we do not support deposit payments at the moment, unfortunately. You would need to use this workaround like you described and offer a service with only a deposit price for the customers to pay. But your customers will not know the full price if you don't specify it somewhere and you could only receive full amount on the site.