We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I get HTTP 500 error on ajax-admin.php every time when I am trying to generate report. I have only wpDataTables and Report Generator plugins. What can cause it?
Hi TheDust,
Thank you for your purchase.
Can you please tell me which version of Report builder are you using?
Is it 1.1.3
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Yes, it's 1.1.3.
HI TheDust,
Can you please tell me are there any errors in the server log.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
[Fri Sep 21 08:52:57.963389 2018] [php7:error] [pid 11240:tid 1972] [client ::1:52422] PHP Fatal error: Uncaught Error: Call to a member function setGenerationLogic() on null in D:\\xampp\\apps\\wordpress\\htdocs\\wp-content\\plugins\\codecanyon-16131803-report-builder-addon-for-wpdatatables-generate-word-docx-and-excel-xlsx-documents\\source\\class.reportbuilder.php:422\nStack trace:\n#0 D:\\xampp\\apps\\wordpress\\htdocs\\wp-content\\plugins\\codecanyon-16131803-report-builder-addon-for-wpdatatables-generate-word-docx-and-excel-xlsx-documents\\reportbuilder.php(224): WDTReportBuilder\\ReportBuilder->build()\n#1 D:\\xampp\\apps\\wordpress\\htdocs\\wp-includes\\class-wp-hook.php(286): WDTReportBuilder\\Plugin::downloadReport('')\n#2 D:\\xampp\\apps\\wordpress\\htdocs\\wp-includes\\class-wp-hook.php(310): WP_Hook->apply_filters('', Array)\n#3 D:\\xampp\\apps\\wordpress\\htdocs\\wp-includes\\plugin.php(453): WP_Hook->do_action(Array)\n#4 D:\\xampp\\apps\\wordpress\\htdocs\\wp-admin\\admin-ajax.php(100): do_action('wp_ajax_report_...')\n#5 {main}\n thrown in D:\\xampp\\apps\\wordpress\\htdocs\\wp-content\\plugins\\codecanyon-16131803-report-builder-addon-for-wpdatatables-generate-word-docx-and-excel-xlsx-documents\\source\\class.reportbuilder.php on line 422, referer: http://localhost/wordpress/wp-admin/admin.php?page=wpdatareports
I would like point that it doesn't matter that it's stand on localhost, on web server result is the same.
HI TheDust,
When this error happens the issue can be with the template.
Here are some clues where to start:
- Maybe the Link to template file is not valid. Please upload template file by clicking on the Browse button and valid template link will be automatically inserted
Also check your wp-config.php file and tell me did you made some changes to that file.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi,
I have been trying fix it many ways. I even used none source with empty xlsx file template. Still Download Preview Reports causes this error. On the other hand - other plugins, or even wpDataTables generates files succesfully. I didn't make any changes in wp-config file.
HI TheDust,
Can you please update the version to 1.1.4 which was released on 23rd October.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I have just updated plugin to 1.1.4, but without any effect - still I am getting error 500. I don't get any errors in php logs.
HI TheDust,
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi TheDust,
Sorry for late response but we did not work yesterday due to national holiday.
Could you please confirm that this account is administrator level account. This is necessary for me to be able to see plugin and solve the issue.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables