We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
This issue probably relates to timezone errors, but I can make an appointment for 2pm on 19/9/18 even though it is already 9pm on 19/9/18.
I am GTC+10 hrs.
Hi, is UTC+10 your WP time zone from WP settings, or your local system (mobile/browser) zone?
Hi there... I hadn't touched WP timezone settings. That's probably the issue.
Ideally, the plugin would provide a check of this, with a pop-up saying, "Is this your current time? If not, change these settings..." With a link.
Hi, thanks.
We will certainly add this notification, in one of our next updates.
Hi,
We would appreciate a lot if you could take some time and help us make Amelia even better by answering 10 quick questions about your user experience. It will only take 2 minutes for you, but will mean a lot for us to understand our customers better! https://www.surveymonkey.com/r/87ZGC5R.
Thank you!