We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have created about 30 datatables to display on our website all using sql queries. I have them all linked to a dashboard page where I am using the column sum shortcode to display the metric to click to obtain the report. The problem is that the page takes a very long time to load as it appears to be fetching all data for all 30 reports in order to display the metrics. Any ideas on how this can be done with improved speed?
Here is an example of the shortcodes I am using on the dashboard page:
[wpdatatable_sum table_id=7 col_id=57]
I have tried installing a few different cacheing plugins but it has not helped.
Thanks,
Rob
Hi Rob,
Thank you for your inquire.
Sorry I didn't quite understand your request. It would be really helpful if you could explain it in little more details (possible screenshoot/screencast). By report do you refer to tables or to reports from Report builder add-on
Please also open a ticket with answer in corresponding section of this support and one of our support managers will do their best to help you with issue. This section is dedicated to pre-purchase questions. Thank you for understanding.