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Okay
  Public Ticket #1709213
WPChart pulling wrong date information
Closed

Comments

  •  2
    mprattmd started the conversation

    I have a Gravity forms integrated table, where I am only pulling Date and one numeric value

    I am then charting this value versus the date

    The chart, however, is pulling the gravity forms ENTRY DATE not the actual date entered in the date field on the form

    See example attached where I was logged in on the 9/4 and chose 9/5 as the date, the graph is then plotting the logged in time 

  •  2
    mprattmd replied

    Also, it seems to be pulling the dates in strange order also, like plotting them randomly, in this screenshot these plots are 8/31 then 9/6, but the lines is drawing backward, with the first point starting on the 9/6 date (even though it is 9/7 in the table)

  • [deleted] replied

    Hi mprattmd,
    Thank you for the purchase.

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check PRIVATE so nobody can see them except us.

    Also can you please send me the ID of the wpDataTable and wpDataChart, and the page where they are located.

  •   mprattmd replied privately
  • [deleted] replied

    Hi mprattmd,

    "The chart, however, is pulling the gravity forms ENTRY DATE not the actual date entered in the date field on the form"

    - I am suggesting you to use Highcharts or Chart.js because Google Chart has some issues with date time zone sometimes and it is showing the day before. But for me Google Chart works fine. The dates are same as in wpDataTable (please take a look at the image from the attachment).

    "Also, it seems to be pulling the dates in strange order also, like plotting them randomly, in this screenshot these plots are 8/31 then 9/6, but the lines is drawing backward, with the first point starting on the 9/6 date (even though it is 9/7 in the table)"

    - Just enable "Follow table filtering" chart option and this will not be the issue anymore. I enabled this feature for you chart and now it's working fine.

  •   mprattmd replied privately
  • [deleted] replied

    Hi mprattmd,

    In order to Follow Table Filtering feature to work, you must place the wpDataTable from that you have created a wpDataChart on the same page where is the chart. If you don't want to show the table you can hide it later with CSS but shortcode of the table must be on the same page.

  •  2
    mprattmd replied

    this resolved the issue, thanks!