We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1708026
Request failed with status code 500
Closed

Comments

  • Darshak Bhatt started the conversation
    September 11, 2018 at 9:08am

    I have purchased Amelia plugin for the website "http://getgrowthexperts.com/". It was working fine in developing stage "http://getgrowthexpert.com/getgrowthexperts". But once I have migrated to "http://getgrowthexperts.com/" it stopped working. It is now throwing me an error "Request failed with status code 500".

  • [deleted] replied
    September 11, 2018 at 9:40am

    Hi Darshak Bhatt,
    Thank you for the purchase.

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check PRIVATE so nobody can see them except us.

  •   Darshak Bhatt replied privately
  •   [deleted] replied privately
  •   Darshak Bhatt replied privately
  • [deleted] replied
    September 11, 2018 at 11:03am

    Hi Darshak Bhatt,

    I have enabled pdo_mysql module for your PHP and now everything works fine. Can you please check if everything is ok?

  • Darshak Bhatt replied
    September 11, 2018 at 11:04am

    Thank you so much. You made my day :)

  • [deleted] replied
    September 11, 2018 at 11:34am

    Hi Darshak Bhatt,

    You are welcome We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!