We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hey TMS-Team!
I recently created a report for a table but every time I want to download it, the browser shows a blank page on URL /wp-admin/admin-ajax.php.
Since the website is internal for our employees only, I can't offer you access to this site.
Can you help anyways?
Sincerely,
Joel
I tried the chrome-tool to evaluate the performance. See the result attached.
The console seems to throw a "500 internal server error".
HI Joel,
Thank you for your purchase.
The 500 Internal Server Error is a server-side error, meaning the problem probably isn't with your computer, Internet connection or plug ins but instead is a problem with the web site's server.
Can you please investigate your server log and see if there is some errors.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Joel,
Can you please check do you have installed ZipArchive because the error refers that the Zip Archive is not installed and enabled.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Yes, we are currently trying to install or enable the ZipArchive function on our server.
But we honestly don't know what the hell we have to do to get it going.
You don't have a documentation or an advice for this issue by chance, do you?
That would help enormously!
Sincerly,
Joël
HI Joel,
ZipArchive is something that should be installed and enabled by default on your site.
My suggestion is to contact the hosting provider and ask them to do this for you.
We do not have documentation for this because this is something that is not on our side.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Okay I see.
Thanks for your advice and the quick support, though!