We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I'm having Amelia installed on my website to book private Coaching Sessions. Concerning my privacy policy on my website for my customers, I'm wondering how Amelia is handling the data that my customers provide to book an appointment.
Is the data of my customers (name, email adress, phone number, selected service, selected date, selected payment method, usage of a coupon) only saved on my own server or is any of this data sent to anywhere else?
If the data of my customers is sent to anywhere else: where to is that and how can I get to know what exactly is happening with this data?
I am asking for this information as I need to make sure that my privacy policy follows the regulations of DSGVO in Europe. Could not find anything on this topic on wpamelia.com so far.
Thank you!
Johanna
Hi Johanna,
Thank you for the purchase.
All the data that customers add or you add for your business is stored just in your WordPress database and it is not sent anywhere else.
"Is the data of my customers (name, email adress, phone number, selected service, selected date, selected payment method, usage of a coupon) only saved on my own server or is any of this data sent to anywhere else?"
- Yes it is only saved in the database on your server.
"If the data of my customers is sent to anywhere else: where to is that and how can I get to know what exactly is happening with this data?"
No, you can take a look directly in the code that data is not sent anywhere else.
Perfect. Thank you Milos for your quick reply!
Hi Johanna,
You are welcome. If you have any more questions or issues don't hesitate to open a new ticket! We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!