As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay
  Public Ticket #1696269
update
Closed

Comments

  •  1
    Mwprojects started the conversation

    Hello,

    I can't update to version 2.3. Followed your instructions, but when i go to plugins it gives a white screen. I'm using version 2.2.3 now. PHP-version 5.6.37.
    (also using report-builder-addon-for-wpdatatables-generate-word-docx-and-excel-xlsx-documents and gravity-forms-integration). 
    Hope you know what the problem can be.

  • [deleted] replied

    Hi Mwprojects,

    Please take a look at your hosting error log to see what error occurs or temporarily turn on wp debug and see if it will show you some errors on that page. 

  •  1
    Mwprojects replied

    Excuse me, had to do that right away.

    The reportbuilder plugin needs to be updated too, because it wants wpdatatables//lib/phpExcel/PHPExcel.php that isn't in wpdatatables anymore.

  • [deleted] replied

    Hi Mwprojects,

    Sorry for inconvenience. If add-on needs to be updated to work properly with wpDataTables, we update both of them at the same time so please, upon updating a core plugin, check if there is update for add-on as well.