We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I can't update to version 2.3. Followed your instructions, but when i go to plugins it gives a white screen. I'm using version 2.2.3 now. PHP-version 5.6.37.
(also using report-builder-addon-for-wpdatatables-generate-word-docx-and-excel-xlsx-documents and gravity-forms-integration).
Hope you know what the problem can be.
Hi Mwprojects,
Please take a look at your hosting error log to see what error occurs or temporarily turn on wp debug and see if it will show you some errors on that page.
Excuse me, had to do that right away.
The reportbuilder plugin needs to be updated too, because it wants wpdatatables//lib/phpExcel/PHPExcel.php that isn't in wpdatatables anymore.
Hi Mwprojects,
Sorry for inconvenience. If add-on needs to be updated to work properly with wpDataTables, we update both of them at the same time so please, upon updating a core plugin, check if there is update for add-on as well.