We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1695128
charts thousand separator
Closed

Comments

  • wonder8 started the conversation

    Hello,
    We activated in the backend the option to hide the thousand separators but there is still an empty space showing at the frontend. Please find attached screenshots and you can see the "Malls" chart on the home page of the shared URL above. Thank

  •  472
    Isidora replied

    Hi wonder8,
    Thank you for your purchase.

    Yes that is normal behavior of wpdatatables. From first screenshot we can see that you point on option Skip thousand separator which is intended for integers in tables. Every chart engine have own settings for formatting numbers in charts(in your case in tooltip). If you need different settings(that are not built in) for charts you can check in our documentation about wpDataCharts callbacks . 

    • Please note that using hooks or wpdatatable or wpdatachart callbacks requires certain level of programing skills and included support refers only to advices.
    • Every chart exposes several options that customize its look and feel. Charts usually support custom options appropriate to that visualization. wpdatachart callbacks  allows adding options that are available in Google Charts APIHighcharts API and Chart.js API
    • All necessary rescuers are available in charts engines API(depends which one you use) .Every engine have different approach of charts settings. In wpdatachart callbacks you have to adopt those settings to wpdatachart object(you can take a look a examples for each engine in our documentation and also in Support help center). Huge number of examples for any area of programming you can find on stackoverflow.com(typing your problem in google and of the end add site:stackoverflow.com and google will search only on that website) and also a lot of resource of examples of chart, chart settings and customisations you can find on jsffidle. net(typing in google for example line chart highcharts jsffidle)


    Kind Regards, 

    Isidora Markovic

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