We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #1690904
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Comments

  •  2
    hyuneek started the conversation
    August 27, 2018 at 3:39pm

    upon installing the plugin, i get this error. nothing loads properly. 


    Uncaught Error: Syntax error, unrecognized expression: #/
        at Function.fa.error (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=4.9.8:2)
        at fa.tokenize (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=4.9.8:2)
        at fa.compile (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=4.9.8:2)
        at fa.select (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=4.9.8:2)
        at fa (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=4.9.8:2)
        at Function.fa.matches (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=4.9.8:2)
        at Function.n.filter (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=4.9.8:2)
        at z (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=4.9.8:2)
        at a.fn.init.filter (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils&ver=4.9.8:2)
        at Object.goToSettingsTab (admin.min.js:2)

  • [deleted] replied
    August 27, 2018 at 3:50pm

    Hi hyuneek,
    Thank you for the purchase.

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check PRIVATE so nobody can see them except us.

  •   hyuneek replied privately
  • [deleted] replied
    August 29, 2018 at 4:02pm

    Hi hyuneek,

    I couldn't login with these credentials. Can you please check?

  •  2
    hyuneek replied
    August 30, 2018 at 1:25am

    please try once more! it works now. sorry

  • [deleted] replied
    August 30, 2018 at 9:53am

    Hi hyuneek,

    For me everything works fine on the back-end. Can you please tell me where do you see this issue and maybe provide some screenshots?