We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I've set up the plugin Amelia as the documentation instructs. But on the Frontend it's always showing up with no data. Please can you advise how to fix and if i am doing anything wrong. Thanks
Hi ade,
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Hi ade,
Can you tell me have you inserted one of our shortcodes to one of your pages so you can show a booking form?
Hi Amelia, sorry for the late response. Yes I have and you can see them in action here. https://eph2.adeolamedia.com
I have a couple of questions?
I Have attached screenshots.
Sorry I called you Amelia. lol. Isidora.
And one more question can customers get an SMS message once booking is made and confirmed?
Another question pls. Can I import my appointments from another plugin from our previous site into Amelia?
Hi Ade,
"The images looks skewed, how can i fix that"
Did you mean on this picture I have sent you in the attachment? If you meant on that picture we will fix it and include it in our next release.
"Can I use custom fonts?"
Unfortunately something like this isn't possible but we have added this idea on our features list here, so it would be great if you could vote for it.
"The service name abbreviation is too long on some of my services, how can i fix this?"
Thank you for reporting this, we will fix it and also include it our future release.
"On the booking page can I left align the details under service info? They look to far away from the description."
Something like this isn't possible but we will reconsider this change for the future versions.
"Can customers get an SMS message once booking is made and confirmed?"
SMS messages are not supported at the moment but as this is one of the most requested features it is on our To Do list, and we plan to include it in our plugin soon. At the moment you can send emails to your clients.
"Can I import my appointments from another plugin from our previous site into Amelia?"
Unfortunately no, and this would be very hard to implement as it is very complex and we are not sure that it is possible at all.
Hi,
We would appreciate a lot if you could take some time and help us make Amelia even better by answering 10 quick questions about your user experience. It will only take 2 minutes for you, but will mean a lot for us to understand our customers better https://www.surveymonkey.com/r/87ZGC5R!
Thank you!