We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I've tried several different files and also with all the other plugins disabled and I keep getting an "internal server error" message when trying to upload my tables. The file size is under 5MB and only has very limited formatting (e.g. cell fill colour here and there). Even the ones of just +- 700 kb won't upload.
Are you able to help at all?
HI seekopetal,
Thank you for your purchase.
If you don't have sensitive data in that files can you please send me so I can investigate in our local environment?
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Hi,
Yes. I can send the spreadsheet to you. It doesn't work perfectly yet (the actual mathematics), but is only a test run anyway.
Thanks!
Hi seekopetal,
You have issue because of the structure in the file. First you have to remove charts form file. Second you have to populate first row in file with values, because wpdatatables use that row for making column headers. Your file should look like this.(attachment)
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Hi,
That one seemed to upload, and having made similar changes, this one cannot. Are you able to help? And, once we have it uploaded, would I be able to graph the information contained in it?
Hi,
Thanks for your advice. Looking at the table that I most recently sent you, it appears that wpDataTables is unable to do what we need it to? I really just need that table to be available online and graph the information in it. Is it best that I ask for a refund?
Hi seekopetal,
You can make table but you need to prepare file so wpdatatable show data that you need. When you make this table, you can make Formula columns throw wpdatatables. More info on this link. When you finished with table you can make charts from this table and show table and chart on the page.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables