We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am creating documentation for the client that I am creating the website for and I need to understand how the cancellation redirects work so I can document it. Here is the question: Once a client creates an appointment, and the default setting on the backend is APPROVED, how are they able to cancel the appointment on the website, which would explain the need for the redirect pages. I don't see anything in the documentation that explains this. Please advise.
After a more thorough review of the documentation I discovered the Cancel Appointment URL shortcode that can be embedded in the notification email sent to to customer. This shortcode, however, generates a long url string in the email. To resolve this, I created link text, e.g. "Click here to cancel appointment" and embedded the shortcode as the link. I am sure that I am not the only one that figured this out but I thought I would share this information anyway.
Hi Henry,
I am glad that you figured this out and solved the problem. If you have anymore questions don't hesitate to ask!