We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello
How do I explain to myself how to cancel a reservation for a customer ? I can not find a page "My account ..."?
Thanks
AZ
Hello aido54,
I am not sure if I understood you correctly.
You can reject appointment by changing the status to Reject on the appointment page (more about it you can read here). Your customer can cancel the appointment on two ways:
1) customer can cancel through the cancel URL link in the email (more about it you can read here). To set this you need to enable email notifications, put the %appointment_cancel_url% placeholder in the link and every time that email is send to customer he will see the link and be able to cancel the appointment
2) customer can log in in the back-end panel and on the appointments page click Cancel button beside the appointment. To be able to do this you need to add customer WordPress user role for each customer so they can log in in the back-end panel of WordPress and cancel the appointment. More about the roles you can read here.
Hello,
Yes you understand me! I followed this procedure but on the account "Client" no link appears to access reservations on the client side.
In the email notification, I do not have a cancellation link either.
Can you help me ?
Thank you
Hello aido54,
Please follow the explanation below:
You can do the same for every email (Pending, Rescheduled etc.), it depends in which email you want to send this link.
Hello
Thank you for your reply.
I understood everything, thank you very much!
Can you help me again please?
I would like to disable the option "Come with someone?", How should I proceed?
Thank you
Hi,
Great, you are welcome.
If you don't want to show option Bringing anyone with you, you need to configure in Service dialog minimum and maximum capacity as 1.
ok.
Mais en fait, se sont des cours collectifs pour lesquels il y a 9 places disponibles mais qui sont réservés individuellement par nos clients. Ils ne peuvent pas venir accompagnés.
Hi aido54,
Can you please write this in English.
Thanks,
Okay.
In fact, there are group classes for which there are 9 places available They can not come accompanied.
Hi aido54,
At the moment Bringing anyone with you option cannot be hidden if the capacity of the service is larger than 1. We will think about implementing a new option for this. In the meantime, it would be great if you could suggest this feature on our features list here. We plan to follow our customers' needs and implement the most requested features first.
Okay, thank you very much. I finally decided to hide it via a CSS code that is waiting for the option /
.el-col-18 {
visibility: hidden;
}
.el-col-6 {
visibility: hidden;
}
Thank you for your help.
Hi aldo54,
You need more precise selecter if you don't want to remove other elements with that class. You can add this CSS:
Hi,
We would appreciate a lot if you could take some time and help us make Amelia even better by answering 10 quick questions about your user experience. It will only take 2 minutes for you, but will mean a lot for us to understand our customers better! https://www.surveymonkey.com/r/87ZGC5R
Thank you!