As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi, I had problem when trying to set the "Separate MySQL connection" to my Google Cloud MySQL (2Gen). It just returned "Connection timed out" when I click TEST CONNECTION. However this problem won't happen when I connect to my other MySQL server installed in Linux.
Is there any setting I need to do at GCP SQL side?
thanks
Hi jxc585,
Thank you for your purchase.
I suppose that this happens because the IP you are connecting from isn't authorized in the console. You can try with Configuring IP Access. You can find detailed instructions on this link.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables