Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

Amelia YouTube Channel

wpDataTables YouTube Channel

Thank you for your understanding, and we wish you a wonderful holiday weekend!

Okay
  Public Ticket #1670656
Installing the Latest Version
Closed

Comments

  • BHAVESH started the conversation

    *** RESOLVED! *****

    The plugin is now working. Long story short, I had unzipped the files in a sub directory under ameliabooking. All I had to do copy them to the main directory. 

    All the data is there as far as I can tell! Phew!

    I will try to find a way to close the ticket. But please consider is closed if I can't do it at my end. 

    Thank you!

    ****

    Hi - 

    I followed all the instructions for updating the Amelia plugin. (Deleted the old plugin and copied the new version through ftp.) The instructions say deactivate and activate the plugin. But the Amelia plugin has disappeared completely from my list of plugins and the Amelia menu item has also disappeared fom the wp-admin dashboard. 

    When I try to install the plugin from the wp-admin panel, I get an error message saying that the directory already exists. (Which makes sense because I have verified that the ameliabooking directory is there in the plugins directory.)

    Is there way to install the plugin without losing the data and the setup I had created?

    Thanks,
    Bhavesh.

  • [deleted] replied

    Hi BHAVESH,

    Thank you for your inquiry.

    We are glad that you managed to solve this issue. If you need any other help please do not hesitate to contact us.