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Okay
  Public Ticket #1669041
Installation Issue
Closed

Comments

  • daniloworks started the conversation
    August 7, 2018 at 2:13pm

    Hi,

    I installed your lite version on my site and later purchased the full version.

    After following the instructions for installation of the full version, I was shown this note:
    ***********************
    Installing Plugin from uploaded file: codecanyon-3958969-wpdatatables-tables-and-charts-manager-for-wordpress.zip
    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. /home/tradin32/public_html/wp-content/plugins/wpdatatables/

    Plugin installation failed.

    Return to Plugin Installer
    ***********************
    Please help me complete the full version installation. Do I need to uninstall the lite version first?

    Regards,

    Danilo

  •  1,896
    Miloš replied
    August 7, 2018 at 2:16pm

    Hi Danilo,

    Thank you for your purchase.

    Please take a look at our documentation where you can see how you can successfully update the plugin.

    IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page). If you do, you will lose all your tables!

    You can follow this guide :

    1.) Download zip from this link

    2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3.) Delete existing wpdatatables folder.

    4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)

    5.)  Go to WP-admin panel, open Plugins section.

    6.) Deactivate wpDataTables, and then activate it again.


    Best regards.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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