We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1669041
Installation Issue
Closed

Comments

  • daniloworks started the conversation
    August 7, 2018 at 2:13pm

    Hi,

    I installed your lite version on my site and later purchased the full version.

    After following the instructions for installation of the full version, I was shown this note:
    ***********************
    Installing Plugin from uploaded file: codecanyon-3958969-wpdatatables-tables-and-charts-manager-for-wordpress.zip
    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. /home/tradin32/public_html/wp-content/plugins/wpdatatables/

    Plugin installation failed.

    Return to Plugin Installer
    ***********************
    Please help me complete the full version installation. Do I need to uninstall the lite version first?

    Regards,

    Danilo

  •  1,895
    Miloš replied
    August 7, 2018 at 2:16pm

    Hi Danilo,

    Thank you for your purchase.

    Please take a look at our documentation where you can see how you can successfully update the plugin.

    IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page). If you do, you will lose all your tables!

    You can follow this guide :

    1.) Download zip from this link

    2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3.) Delete existing wpdatatables folder.

    4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)

    5.)  Go to WP-admin panel, open Plugins section.

    6.) Deactivate wpDataTables, and then activate it again.


    Best regards.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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