Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Also point me to the table ID so I can take a look.
We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.
Bogdan is on vacation so I will answer you.
When you post on tickets that are not yours or have questions or issues which are not related to the title of the active ticket can you please open a new one and we will help you there. In that way, issues and questions which are related to different subjects will be in different tickets so other customers can find it easily. Our policy is to have one issue or question per ticket because of the reasons that is describe already.
When you are posting on ticket that are not yours or have questions or issues which are not related to the title of the active ticket can you please open a new one and we will help you there. In that way, issues and questions which are related to different subjects will be in different tickets so other customers or our support agents can find it easily. Our policy is to have one issue or question per ticket because of the reasons that is describe already.
I think this is only and excuse for making me buy again support. This is an issue caused by your updates, not because i don't know how to use the plugin, besides from this ticket, its obvious that it happened to other people and other sites. Finally you didn't post how to fix the problem you cause with your update, Im just asking to post what would be the solution to the problem you caused.
Hi support,
filtering on my tables is not working, can you help me on this?
any filter shows
"No matching records found"
Hi rodel ednalan,
Thank you for your purchase.
Can you please tell me which version of our plugin do you use.
I assume that it is 2.2.2 ( this issue was in that version ) so we released 2.2.3 version
Please take a look at our documentation where you can see how you can successfully update the plugin.
IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page). If you do, you will lose all your tables!
You can follow this guide :
1.) Download zip from this link
2.) Use FTP to open /yourwordpressfolder/wp-content/plugins
3.) Delete existing wpdatatables folder.
4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)
5.) Go to WP-admin panel, open Plugins section.
6.) Deactivate wpDataTables, and then activate it again.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Bogdan,
My plugin is already updated, maybe that is not the issue, what do you think why it is happening?
Hi rodel ednalan,
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Also point me to the table ID so I can take a look.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
i have same problem, when i searching or filtering data, always no matching data found, although i've that data, please help us
Hi habib_ponorogo,
Sorry for late response.
We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.
Bogdan is on vacation so I will answer you.
When you post on tickets that are not yours or have questions or issues which are not related to the title of the active ticket can you please open a new one and we will help you there. In that way, issues and questions which are related to different subjects will be in different tickets so other customers can find it easily. Our policy is to have one issue or question per ticket because of the reasons that is describe already.
Thank you for understanding.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
I have the same problem did you solve it? I also have version 2.3 it worked fine before this update
Hi gurutributario,
When you are posting on ticket that are not yours or have questions or issues which are not related to the title of the active ticket can you please open a new one and we will help you there. In that way, issues and questions which are related to different subjects will be in different tickets so other customers or our support agents can find it easily. Our policy is to have one issue or question per ticket because of the reasons that is describe already.
Thank you for understanding.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
I think this is only and excuse for making me buy again support. This is an issue caused by your updates, not because i don't know how to use the plugin, besides from this ticket, its obvious that it happened to other people and other sites. Finally you didn't post how to fix the problem you cause with your update, Im just asking to post what would be the solution to the problem you caused.