We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
It can be I am making a mistake then I am testing.
It is a nice function, the customer can cancel. But it is not nice, then customer uses the link as admin it goes to the backend and cancels.
And if I am not is log in, there is a 503 error.
It will be nice if people go to a cancel page, we can set up and people can make some choices before the cancel happens automatically.
A customer can make another time or another service or cancel and got money back automatic.
See cancel.png. It is landingpage then customer cancel, without admin login.
Hi svanelykke3,
I am not sure that I have fully understand. Can you please try to explain me in more details how did you cancel the appointment as a customer? Through email or you did login in WordPress as customer?
If you are canceling through email, then there are two fields in Notification Settings, Successful Cancellation Redirect URL and Unsuccessful Cancellation Redirect URL. When you add %appointment_cancel_url% placeholder in email notification, and when user click on this link, appointment will be canceled and he will be redirected to link that is added in Successful Cancellation Redirect URL field.
If user has WordPress role Amelia Customer, he will be able to access WordPress dashboard and from there he will be able to see just two Amelia pages. Appointments page and Calendar page. On these pages he will be able to see just his own appointments (or bookings if it is group appointment) and to cancel them.
Thank you found.
Setting - Google calendar
There is a link for for help ?- Will you please make a css for me. I like to chance the link for danish support. I like my own link to https://onlineekspert.dk/support/googleid/ and
https://onlineekspert.dk/support/hemmelig/ (Google secret)
Both in a new tab
Thank you.
Hi svanelykke,
Unfortunately something like that is not possible with CSS. CSS can only hide these buttons, but it is not possible with it to change the links of the buttons.
OK can you please make a link to hide it.
Thank you.
Hi svanelykke3,
You can add this CSS in the same field as the last CSS that I have sent you:
.am-dialog-settings .am-google-calendar-button { display: none !important; }
Thank you.... very nice and good service.....
Is there a way to import customer data?
Then you come with the next update, then we can make translate finish. Will it be easy to use the same da_DK .MO and .PO file we had make the other translations?
Hi svanelykke3,
"Is there a way to import customer data?"
- Unfortunately not for now from the plugin, but you can see the structure of wp_amelia_users table in the database and import directly from phpMyAdmin or any other database management software that you are using.
"Then you come with the next update, then we can make translate finish. Will it be easy to use the same da_DK .MO and .PO file we had make the other translations?"
- I think that you will be able to use same .po and .mo files, but probably you will need to update few string that we changed in the new version.
Thank you good to know.
Have a nice day.