We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1641372
Updates to wpDataTables
Closed

Comments

  •  2
    Chris started the conversation
    July 13, 2018 at 7:12pm

    I am concerned that I get emails from Code Canyon telling me I should download an update to my wpDataTables plugin.  I am using 2.2.1 now.  I received an email on 7th June and another today  (13th July).  I log on to my Envato downloads and only see my original purchase and no mention of any update to download. I am worried that if I download and install the whole program it might overwrite my existing tables.

    In May when I asked this question I was told that the update would appear in the Wordpress Admin page so that I can update the plugin in the normal way.  It did and I was happy.  However no such update appeared following the June and today's emails.  

    I don't understand why the procedure for this plugin is any different to other plugins.  Can anyone explain and tell me what I should do.  Thanks.


    Chris

  •  472
    Isidora replied
    July 16, 2018 at 7:56am

    Hi Chris,
    Thank you for your purchase.

    Sorry for late response. 

    We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.

    Yes we have some issues with auto updates and for now you can update plugin manually. If you follow instructions on link for manually update of plugin you will not lose your tables.

    IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page). If you do, you will lose all your tables!

    We are working on issues with auto update and should be available soon. 

    Thank you for understanding.

    Best regards.

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables

  •  2
    Chris replied
    July 16, 2018 at 8:52am

    Thanks Milan.  I will update the plugin manually. I just wanted to check the procedure.  Hope you sort out auto-updates.

    Chris