We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1641324
fatal error
Closed

Comments

  • bumpmedia started the conversation
    July 13, 2018 at 6:08pm

    Hello


    I installed a fresh copy of WordPress 4.9.7. Purchased the plugin and installed it by uploading the ZIP file.

    I tried activating it but then get a fatal error.

    Plugin could not be activated because it triggered a fatal error.

    Parse error: syntax error, unexpected 'class' (T_CLASS), expecting identifier (T_STRING) or variable (T_VARIABLE) or '{' or '$' in /home/bmsdev5/calendar.bmsdev.ca/wp-content/plugins/ameliabooking/ameliabooking.php on line 129


    Please advise

    Thanks


  • [deleted] replied
    July 13, 2018 at 8:47pm

    Hi bumpmedia,

    Thank you for the purchase. 

    Please update the PHP version on your server to PHP 5.5 or higher and it will work.


  • bumpmedia replied
    July 13, 2018 at 11:48pm

    Thank you this resolved the issue. Is there a way to collect information from the customer during the appointment booking? Like to add free form fields to collect customer information during the appointment booking? 

  • [deleted] replied
    July 14, 2018 at 7:42pm

    Hi bumpmedia,

    You are welcome.

    "Is there a way to collect information from the customer during the appointment booking? Like to add free form fields to collect customer information during the appointment booking? "

    - Not in the current version of the plugin, but we will add this feature in one of the next updates. You can vote/suggest features at this link https://wpamelia.cnflx.io. As you can see Custom Fields features is one of the top voted features and it will be developed in of one of the next major updates.

  • bumpmedia replied
    July 14, 2018 at 7:48pm

    Thanks! Any idea on when the next release will be? 

  • [deleted] replied
    July 14, 2018 at 7:50pm

    Hi bumpmedia,

    Unfortunately we cannot yet guarantee a ETA for this feature, but it is among our high priority tasks, the rough plan is to release it some time in August, however this may change.

  • bumpmedia replied
    July 14, 2018 at 8:19pm

    Hi Milos,

    Thanks for the quick reply, what we offer is services that are not in a single location.  Our Clients will request services at different addresses.  Is there a way of setting it up so our clients/customers can enter in the service location?

  • [deleted] replied
    July 16, 2018 at 11:07am

    Hi bumpmedia,

    Our plugin functions in that way that you are connecting employees with locations, not services. So if you assign one service to multiple employees and then, connect employees with different locations, your service will be provided on different locations. If you want your clients to search for services by location, you can use Front-end Booking Search shortcode (more about it you can read here), where they can choose the location from the filter.