We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1641170
wpDataTables update
Closed

Comments

  •  1
    wcatlett started the conversation
    July 13, 2018 at 3:52pm

    I just received an email notice of another update to wpDataTables.  Months ago, when you notified me of a prior update, I attempted to upload and install to my Wordpress site; however, the attempt failed.  You instructed me that I would have to wait until you issued an update that could be automatically updated within Wordpress.  To date, I have not seen any auto-updates available in Wordpress.  Please let me know when you will make the auto-update available.

    Thank you

  •  472
    Isidora replied
    July 16, 2018 at 7:36am

    Hi wcatlett,
    Thank you for your purchase.

    Sorry for late response. 

    We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.

    Yes we have some issues with auto updates and for now you can update plugin manually. We are working on it and should be available soon. Thank you for understanding.

    Best regards


    Kind Regards, 

    Isidora Markovic

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