As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
I originally installed lite version, then upgraded to full version. In the WP control panel under plugins | installed plugins | Wpdatatables | view details, the popup is showing info about Lite version 2.0.3 but the panel in the lower right says (Newer version 2.2.3 installed). Any way to fix this ? Further, although I have put my purchase code in the settings box, I am unable to get automatic updates. Have to do it manually. Any idea how to fix ? Regards
Hi J Cluchey,
Thank you for your purchase.
Sorry for late response.
We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.
If installed version of wpdatatables is shown like this in Plugins directory(attachment), then you have latest premium version of wpdatatables. You have all functionality that you can find in our documentation on this link. With Lite verison of plugin you can use just some options from first option in table wizard and nothing else. View details link is connected with same name of the folder from wordpress.org site where is our Lite version of plugin and you don't have to worry about this.
Best regards
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
OK thanks for this answer. Now please how do I enable automatic updates ? So far I have to do every one manually. Best Regards
Hi J Cluchey,
Enter your purchase code for auto-updates
This is only necessary if you want to receive auto-updates for the plugin. Every purchase on CodeCanyon has a unique purchase code: you can check it whenever you need in the Downloads section. We use this purchase code for auto-update feature authentication. If you want to enable it, go to your WordPress Admin, open wpDataTables -> Settings, and paste the Item Purchase Code in the corresponding input box.
At the moment on auto update is version 2.2.1. This is not latest version(latest is 2.2.3) because we have some issue with auto update and we are working on it and latest version on auto update should be available very soon. Thank you for understanding.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables