We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I originally installed lite version, then upgraded to full version. In the WP control panel under plugins | installed plugins | Wpdatatables | view details, the popup is showing info about Lite version 2.0.3 but the panel in the lower right says (Newer version 2.2.3 installed). Any way to fix this ? Further, although I have put my purchase code in the settings box, I am unable to get automatic updates. Have to do it manually. Any idea how to fix ? Regards
Hi J Cluchey,
Thank you for your purchase.
Sorry for late response.
We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.
If installed version of wpdatatables is shown like this in Plugins directory(attachment), then you have latest premium version of wpdatatables. You have all functionality that you can find in our documentation on this link. With Lite verison of plugin you can use just some options from first option in table wizard and nothing else. View details link is connected with same name of the folder from wordpress.org site where is our Lite version of plugin and you don't have to worry about this.
Best regards
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
OK thanks for this answer. Now please how do I enable automatic updates ? So far I have to do every one manually. Best Regards
Hi J Cluchey,
Enter your purchase code for auto-updates
This is only necessary if you want to receive auto-updates for the plugin. Every purchase on CodeCanyon has a unique purchase code: you can check it whenever you need in the Downloads section. We use this purchase code for auto-update feature authentication. If you want to enable it, go to your WordPress Admin, open wpDataTables -> Settings, and paste the Item Purchase Code in the corresponding input box.
At the moment on auto update is version 2.2.1. This is not latest version(latest is 2.2.3) because we have some issue with auto update and we are working on it and latest version on auto update should be available very soon. Thank you for understanding.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables