We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, currently my support already expired.
I am trying to move my website to another server, new host, new domain. How should I do with the license? Is it my license still working on both (old & new site) or it could be failure (one site only)? Is there any procedure about this? Please tell me.
Hi id_isidsea,
wpDataTables plugin will work, but if you want to keep on both sites that you have to purchase another licence by Envato policy.
As we are using Envato as the marketplace for selling the product, their licensing policies apply: https://codecanyon.net/licenses/terms/regular
Their policy in general is: one license is per one domain or project.
If your multiple sites are sub-sites of the same domain, and apply to the same project, you can use one license.
If these are installed on different domains, and are different projects, you would need a separate license per each.