We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I had to change my db table prefix. (on a staging website, to be on par with production website).
But .. your am_wpdatacharts is containing table name including prefix !
(which is a bad idea, since prefix is supposed to be set by wp-config.php : so you should store only tablename without prefix, and grab prefix from wp-config.php)
Now that I understood that, I changed mysql_table_name column in am_wpdatatable table, but I still have error message
Error in WordPress database : [Table 'wordpress_r.bC5OLCt86_wpdatatable_1' doesn't exist]
SELECT * FROM bC5OLCt86_wpdatatable_1bC5OLCt86 being the OLD prefix.
Is there a cache somewhere that I can reset ?
thanks !
- Arnaud
Hi Arnaud,
Thank you for your purchase.
Can you please tell me did you try to crate a table without that old prefix
Just
SELECT * FROM wp_wpdatatable_1
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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