We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We created a table in Google Sheets and followed your instruction to get the URL with which we managed to create a table (first option; from existing data source).
Then when trying to create chart from this table, it will load forever on "Formatting and preview" step. Tried over 4 times; same. And, also tried to create a chart from another table, no problem.
I'm wondering whether this is something to do with the table which was created from option 1 (Google Sheet data source).
Thanks.
Hi rockyfp,
Thank you for your purchase.
If you don't have sensitive data, can you please send me that sheet so I can take a look and investigate in our local environment? Check private replay so nobody can see it except me.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Hi rockyfp,
We made table from sheet that you provide and made some basic formula column and try to make line chart for all engines and we can see that is working. Can you please provide me formula that you use in your table(which columns you use and also operations) and which chart engine you use and which chart type you pick so we can investigate in our local environment?
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
The formula used is a sum of all other cols. I tried creating chart without formula col still can't. I don't think it's the formula issue.
I just tested creating charts from this wpDataTable using other two engines; both works. It seems a bug Google Charts engine can't render table connected with an existing Google Sheet. Can you help solve this issue. We'd like to use Google Charts. Thanks.
Hi rockyfp,
Yes we notice that now. I reproduce it in my local environment. I will forward this to my team to investigate and find what cause the issue. Thank you for reporting this. For now my suggestion is to make charts from other engine Highcharts or Charts.js.
Best regards
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
I need to use Google Charts engine; so I'll wait for your update. Thanks.
Hi rockyfp,
Sorry for late response.
We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.
All right. We will try to be as soon as possible.
Best regards.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Hi rockyfp,
It is released new version 2.2.3 today with fix for google charts.We didn't release auto update yet so you can update the plugin manually by following this steps:
1.) Download zip from this link
2.) Use FTP to open /yourwordpressfolder/wp-content/plugins
3.) Delete existing wpdatatables folder.
4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)
5.) Go to WP-admin panel, open Plugins section.
6.) Deactivate wpDataTables, and then activate it again.
7.) Clear server and browser cache
IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don’t want to lose all your tables!
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables