We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #1606607
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Comments

  •  2
    Charmian started the conversation
    June 12, 2018 at 7:35am

    Dear support team,

    The multiselectbox and selectbox filter options indicate it's not possible to retrieve results while viewing the table online (see 2nd attachment 14.21). All the other filter options are working. 

    In the wordpress environment all filter options, including the multiselectbox and selectbox filter options, are properly functioning (see 1st attachment 14.20). I have therefore no idea how to fix this issue.

    Thank you very much for your reply in advance.

    Kind regards,

    Charmian

  •  472
    Isidora replied
    June 12, 2018 at 8:59am

    HI Charmian,
    Thank you for your purchase.

    Yes we notice that and it is fixed in version 2.2.2 which we lunch couple days ago. We didn't release auto update yet but you can  update the plugin manually by following this steps:

    1.) Download zip from this link

    2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3.) Delete existing wpdatatables folder.

    4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)

    5.)  Go to WP-admin panel, open Plugins section.

    6.) Deactivate wpDataTables, and then activate it again.

    7.) Clear server and browser cache

    IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don’t want to lose all your tables!

    Sorry for inconvenience,

    Best regards.

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables

  •  2
    Charmian replied
    June 12, 2018 at 11:12am

    Hello Milan,

    Thank you very much for your quick response! That did the trick. It's working again.

    I wish you a nice day!

    Charmian

  •  472
    Isidora replied
    June 12, 2018 at 11:19am

    Hi Charmian,

    You are welcome.  Glad that we help you to solve the issue.

    If you have any more issues or questions feel free to open a new ticket, we will gladly help.

    We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks! 

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables