We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1605754
Loading of dropdown list
Closed

Comments

  •  1
    Paul D. KPOGNON started the conversation
    June 11, 2018 at 2:35pm

    Dear, 

    I'm sorry to come back on the ticket concerning the "dropdown list".

    The dropdown list is working by flutuation

    Some time ik works (capture2), and some time it stop working(capture1). Then I have to go back to the wpDataTables and click Apply  before it start working again(capture2).

    This dopdown list was working very well before the update of the version where  a search field is now add to the dropdown.

    Is there any way I can rollback to the previous version without domage my data?

    Thank you.

    Paul

    wpDataTabl

  •  472
    Isidora replied
    June 11, 2018 at 3:21pm

    HI Paul,
    Thank you for your purchase.

    Can you please tell me did you update version 2.2.2? We lunch this version recently, but we didn't release auto update yet but you can update the plugin manually by following this steps:

    1.) Download zip from this link

    2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3.) Delete existing wpdatatables folder.

    4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)

    5.)  Go to WP-admin panel, open Plugins section.

    6.) Deactivate wpDataTables, and then activate it again.

    7.) Clear server and browser cache.

    IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don’t want to lose all your tables!

    When you do that and if you don't like search field in select box you can remove it by choosing option Number of possible values to load on DATA tab in column settings on ALL.

    Best regards.

    Kind Regards, 

    Isidora Markovic

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