We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello
The situation is:
1 My site in local with my PC:
Wordpress: 4.9.6
PHP: 5.6.23
MySQL: 5.5.5
I have updated wpDatatables to 2.2.1 version, all is OK
2 My website:
wordpress: 4.9.6
PHP: 5.6.36
MySQL: 5.6.39
I have updated wpDatatables to 2.2.1, and my site doesn't run correctly. So I have deleted all the tables.
Now when I want create a table:
- I select "Create a table linked to an existing data source"
- next
- I edit the name of the wpDatatable
- I select the data source type. In my case MySQL query
At this moment:
- server side processing button doesn't appear
- Auto refresh interval in second appears
- below the waiting icon appears
- see screen 1& 2
Remark:
Today I have purchased a new wpDatatables and it's the same thing.
So I need your help
HI drutel,
Thank you for your purchase.
Sorry for late response.
We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.
Can you please tell me did you deactivate/activate plugin after update and also clear server and browser cache?
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
Hello
I have cleared the browser cache and all is OK.
Thanks for your help and wpDataTable is a good plugin.
Regards
André Drutel
HI André,
You are welcome. Glad that we help you.
If you have any more issues or questions feel free to open a new ticket, we will gladly help.
We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables