We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1583494
Need help with error
Closed

Comments

  •  3
    Lisa started the conversation
    May 22, 2018 at 12:50pm

    I am getting an error message when I try to access the Candidate Tracking system.  This is the page that references the error.   Can you let me know what to do or who to contact to fix. https://datatables.net/manual/tech-notes/1

  • [deleted] replied
    May 23, 2018 at 6:15pm

    Hi Lisa,

    Please open a ticket in wpDataTables section of this support and one of our agent would do their best to help you with it.

     

  •  3
    Lisa replied
    May 23, 2018 at 6:31pm

    It will not allow me to create that kind of ticket as it says I don't have support.  Please give me a number to call or link to pay so we can have support.

  • [deleted] replied
    May 23, 2018 at 9:23pm

    Hi Lisa,

    Option to extend support period could be found on our plugin Envato page - Link

  •  3
    Lisa replied
    May 24, 2018 at 1:06pm

    I have purchased the extension for one year.  I have gone back into the page, signed in and it still will not allow me to create a ticket to then ask for help.  Please advise.

  • [deleted] replied
    May 24, 2018 at 1:11pm

    Hi Lisa,

    This ticketing system is commercial third-party solution that we are using and we don't have any control over it. Please try from another browser to see does that helps and in the mean time we will contact them to report the issue  

  •  3
    Lisa replied
    May 24, 2018 at 6:17pm

    I have paid, put in a ticket and just need help with the table .

  • [deleted] replied
    May 25, 2018 at 10:40am

    Hi Lisa,

    Please describe me a problem that you have.