We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi and thank you for continued great support.
I've been happily using WPDT 2.1 for a month. Just got an email for downloading update 2.2. Online installation documentation states that it will automatically update itself. Should I wait for that or should I proceed to manually download and install 2.2? And, if I do so, will anything be overwritten (i.e. customized CSS) in the process?
Thank you.
Apologies if this is covered elsewhere...
Hi Paul,
Thank you for your purchase.
Auto update is not released yet, but we are working on it.
If you do not want to wait you can take a look at our documentation where you can see how you can successfully update the plugin manually.
You can follow this guide :
1.) Download zip from this link
2.) Use FTP to open /yourwordpressfolder/wp-content/plugins
3.) Delete existing wpdatatables folder.
4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)
5.) Go to WP-admin panel, open Plugins section.
6.) Deactivate wpDataTables, and then activate it again.
CSS from the custom CSS field in the wpdatatables settings will not be deleted.
If you change something in the core of the plugin files that will be overwritten.
Best regards.
Kind Regards,
Miloš Jovanović
milos.jovanovic@tmsproducts.io
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Thank you for that.
Is there a log of what has been changed in this version?
Thx.