The plugin is working fine (after I did the recent set up few months ago). However, we need to update some things in the back end now. When I am trying to reach the back end of the plugin, I can't do that, as it keeps 'thinking' (with the rotating circle with the changing colors). It happens in all menu entries (of the plugin).
I've cleaned all caches, and still it does not help.
Any idea ?
I've also noticed that you didn't release a new version for a long time (and there is at least one bug that I've found that is pending resolution in the next version). When the new version is expected?
In the "Which Panel Review" - there were about 3 times options (around 30 options) and now only 10 are presented. In that context I'd say that:
- Nothing changed in the data of this table in the past 4-5 months
- I can't investigate this, as I can't get into the backend of this plugin!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! <--- see the original claim in this thread.
We have set your plugin few months ago. There were some problems that were fixed (see prior tickets), and since then we didn't touch this until now. We need to update the tables....
As far as I recall this plugin was installed with the Hestia theme. It is embedded there. I may not be able to replace it without replacing the theme (to get the same functionality).
I am not very familiar with that plugin but you can try to ask that plugin developers to disable that scripts ( if it is possible ) so you can use our plugin in the backend.
Note that you actually disabled this plugin with our permission and it caused us damage! I demand that you will not disable any plugin without clear permission when you visit our website.
This is the main plugin provided with the template for the 'contact us' forms. We don't have an alternative for that. Everything was working fine before, with the same plugin. Their functionality is not damaged. It is your plug in that does not work - you should fix that.
I require that you will solve this problem, as it is becoming a real hassle and very problematic and it causes damages.
Sorry for the inconvenience, the usual practice to be sure which plugin causes the issue is to disable them, and my apologies for not asking for permissions. This is the first time when some other plugin is disabled and cause the damage on users site. So can you please tell me what was the issue after disabling that plugin.
As for the issue:
We are including our scripts just on our plugin pages, but that plugin is running and including their scripts even on our pages and in our plugin so that is the issue which is not on our side.
I can also send you any version of our plugin if you would like so you can downgrade the plugin.
Hello,
The plugin is working fine (after I did the recent set up few months ago). However, we need to update some things in the back end now. When I am trying to reach the back end of the plugin, I can't do that, as it keeps 'thinking' (with the rotating circle with the changing colors). It happens in all menu entries (of the plugin).
I've cleaned all caches, and still it does not help.
Any idea ?
I've also noticed that you didn't release a new version for a long time (and there is at least one bug that I've found that is pending resolution in the next version). When the new version is expected?
Thanks,
Yoram
H iYoram,
Thank you for your purchase.
Can you please check if you have installed and enabled CURL on your server because this issue can be related to that.
As for the new version , we are preparing a release this week with all of the addons and main plugin update.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Bogdan,
CURL is installed and enabled on the server.
I've also installed the new update, and it didn't help. We can't reach the backend of the plugin.
Note that after we set it up few months back, we didn't touch it or changed any settings on the server.
Any idea how to resolve this?
Thanks,
Yoram
HI Yoram,
Can you please tell me are there any errors in the server log.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Dear Bogdan,
The site is hosted in Siteground.
I don't know which server log to check and how to reach it.
Can you advise?
Thanks,
Yoram
Hi Yoram,
The auto update for 2.2.1 version should be available so can you please check and tell me do you still have the same issue.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Dear Bogdan,
Version 2.2.1 did not solve the problem.
In parallel a new problem appears with one of the filters that we use. This is the link to the page: https://enspire.science/grants/erc-consulting/erc-peer-review-panels/
In the "Which Panel Review" - there were about 3 times options (around 30 options) and now only 10 are presented. In that context I'd say that:
- Nothing changed in the data of this table in the past 4-5 months
- I can't investigate this, as I can't get into the backend of this plugin!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! <--- see the original claim in this thread.
HELP PLEASE.
Yoram
HI Yoram,
Unfortunately I can not login to your site anymore with the old credentials.
Can you please provide me new one or make the old one active.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Hi Bogdan,
Try this:
u: wpdatatables
p: letmeaccessthebackend
Thanks,
Yoram
Hi Yoram,
Can you please go in file wpdatatables/source/class.wdttools.php
and find this lines of code
and just commeted the last line in else
Let me know if you can access the plugin in the backend after that.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Bogdan,
Apparently it was already marked as comment (due to some other past issue).
Anyway, I removed the comment mark and tested again (after cleaning all cache) - but it didn't change anything (both in the back and front end).
I put the comment mark back to ensure that other things do not get corrupted now.
What's next?
Yoram
HI Yoram,
Can you please out comment that lines now so I can continue to investigate
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Bogdan,
As said before - I have put the comment mark back to this line (as it was before).
Best,
Yoram
Hi Yoram,
I meant to remove that // signs.
So the line of code would not be commented.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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OK.
It is now un-commented, with no //.
Yoram
Hi Yoram.
Strange I have the same theme on my side and it is working without any issues.
Can you please tell me which updates did you apply to backend, also are there any other plugins that are installed recently.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Please see the attached list of plugins.
I can't think of any major change lately.
We have set your plugin few months ago. There were some problems that were fixed (see prior tickets), and since then we didn't touch this until now. We need to update the tables....
Hi Yoram,
I think i found the issue.
Free & Simple Contact Form Plugin - Pirateforms is calling the scripts that are causing our plugin to break.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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Hi Bogdan,
As far as I recall this plugin was installed with the Hestia theme. It is embedded there. I may not be able to replace it without replacing the theme (to get the same functionality).
Yoram
Hi Yoram,
I am not very familiar with that plugin but you can try to ask that plugin developers to disable that scripts ( if it is possible ) so you can use our plugin in the backend.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Dear Bogdan,
Note that you actually disabled this plugin with our permission and it caused us damage! I demand that you will not disable any plugin without clear permission when you visit our website.
This is the main plugin provided with the template for the 'contact us' forms. We don't have an alternative for that. Everything was working fine before, with the same plugin. Their functionality is not damaged. It is your plug in that does not work - you should fix that.
I require that you will solve this problem, as it is becoming a real hassle and very problematic and it causes damages.
Yoram
Hi Yoram,
Sorry for the inconvenience, the usual practice to be sure which plugin causes the issue is to disable them, and my apologies for not asking for permissions. This is the first time when some other plugin is disabled and cause the damage on users site. So can you please tell me what was the issue after disabling that plugin.
As for the issue:
We are including our scripts just on our plugin pages, but that plugin is running and including their scripts even on our pages and in our plugin so that is the issue which is not on our side.
I can also send you any version of our plugin if you would like so you can downgrade the plugin.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables