We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When I create a new table from an excel spreadsheet, all currency values are reverting to 0.00 when I create the table.
Also, are there any updates. I never seems to get a notice until after you want more money. Is that by design? Once again to submit a ticket, I have to buy more support.
Hi Rick,
"When I create a new table from an excel spreadsheet, all currency values are reverting to 0.00 when I create the table."
- Can you please send me the file from that you are trying to create the table?
"Also, are there any updates. I never seems to get a notice until after you want more money. Is that by design?"
- We didn't release update since November 2017, but you should expect version 2.2 soon.
"Once again to submit a ticket, I have to buy more support."
By Envato policy supported item includes item support for 6 months from the purchase date. You can take a look at Item Support Policy at their website. After that period support can be renewed.