Hi timjo,
Thank you for your purchase.

Can you please open a Google Spreadsheet in this mode ( attachment) 

Also please note that you must have column names in order to properly create a table.

You can also find more information how you can properly create a table from Google Spreadsheet in our documentation.

Best regards.

Hi timjo,

Sorry for late response we did not work in past 5 days due to national holidays.

Can you please send me now the link of the spreadsheet so I can take a look.

PS:

Do not worry about the last message it looks like someone is spamming all of the public tickets.

Best regards.

HI Tim,

Thank you , you too. 

I send a request for access so please let me know when you approve it.

Best regards.

Hi timjo,

Yes, and I successfully created a table from your file  ( attachment) 

Can you please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Best regards.

Hi Tim,

Unfortunately I can not login with the username and password that you posted me below ( attachment ) 

Can you please investigate it.

Best regards.

Hi Tim,

This is the spreadsheet from which I created a table 

https://docs.google.com/spreadsheets/d/1c6SgWh5SgIErKFXbHYeMLtz6LPHHlAWjmXGVPZd7LKk/pubhtml

Also can you please tell me are you able to create a table from this spreadsheet

https://docs.google.com/spreadsheets/d/1gm4MB3DiuXyI4myUusrMxSQ_Ge-8W04khmq2jyki2Fk/edit#gid=0

I noticed that maybe the issue is in the URL of your spreadsheets you will notice the path  /d/e/...

so can you please try to make a table from the spreadsheets below so we can continue investigating if the issue is in the URL.

Best regards.

Hi Tim,

I think i found what the issue is 

When you publish that sheet, publish link from the popup is not valid and you can see that contains 2PACX and url form the browser url is not changed. Can you please edit your Google spreadsheet and use link from the browsers url and you will make tables in wpdatatables.

Best regards.

Hi Tim,

Can you please tell me did you follow the guide from our documentation.

Also It looks like I can not access your site with the credentials below so I can investigate further.

Best regards.

HI Tim,

Still I am not able to login with this credentials.

I have one question:

Can you please tell me are you using your personal Google account or Company's account.

Some of the Company's accounts have some setup for the google documents which can be the issue when generating URLs.

So probably the solution is are this settings for account.

Best regards.

Hi Tim

Can you please try to update the plugin to 2.2 version by following this steps:

1.) Download zip from this link

2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

3.) Delete existing wpdatatables folder.

4.) Upload previously downloaded wpdatatables folder through FTP to plugins folder (unzip it)

5.)  Go to WP-admin panel, open Plugins section.

6.) Deactivate wpDataTables, and then activate it again.

Let me know if you have the issue with in this version.

I assume that the issue is in the configuration of you google account but please let me know with the newest version.

Best regards.