Okay
  Public Ticket #1548557
wp data tables
Closed

Comments

  • webteamlogical started the conversation

    We have downloaded the wp data tables plugin but now we can't access it. It's not working. Or rather it keeps on loading. 

  • [deleted] replied

    Hi webteamlogical,
    Thank you for your inquire.

    Please open a ticket in wDataTables section of this support and one of our support agents will help you with this issue

  • webteamlogical replied

    We don't have support anymore, but the plugin was working fine, and now it's not anymore, even though we didn't make any changes.

  • [deleted] replied

    Hi webteamlogical,

    I need more information to be able to help you. We didn't have reports of the plugin that stops working without making changes.Could you please describe me every step you take which leads to this problem? 

  •   webteamlogical replied privately
  • [deleted] replied

    Hi webteamlogical,
     

    This looks like you installed some plugin that has bootstrap in it or changed the theme. Try to disable plugins one by one or change theme temporarily to see does it helps 

  • webteamlogical replied

    We had installed wpml and we see now that the table works when we deactivate it. 

    Is wpml not compatible with wp data tables? Both plugins are crucial for our site. Any thoughts?

  • [deleted] replied

    Hi webteamlogical,

    Could you please send me temporary admin credentials so I can take a look?

  • webteamlogical replied

    Ijust did. You should have an email with the credentials. 

  • [deleted] replied

    Hi webteamlogical,

    I successfully logged in but it looks like somebody delete my user will I investigate the problem

  •   webteamlogical replied privately
  • [deleted] replied

    Hi,

    It is really difficult for me to help you without actually seeing a problem. 

    • Could you send me actual error that returns error 500? You can find it in error log on your server.
    • This looks like bootstrap problem. Could you confirm that this plugin uses bootstrap js?


  •   webteamlogical replied privately
  • [deleted] replied

    Hi,

    This doesn't look like error log.

     Please find error log and in it find error that occurs when you activate WPML String Translation. Do not send me whole file I just need a error that is caused by activation of that plugin. 

  •   webteamlogical replied privately
  •   webteamlogical replied privately
  •   webteamlogical replied privately
  •   webteamlogical replied privately
  • [deleted] replied

    HI webteamlogical,

    I successfully logged in this new domain but I cannot find WPML plugins to test. Also I didn't understand what problem do you have from your screenshoot. Could you describe it to me in more words please?

  • webteamlogical replied

    Hi, 

    In this new domain we don't have a wpml. We decided to try a new approach and use without wpml.

    But the problem is a second one, that when we create tables with the first format, connected to an excel  or other type of file, when we upload files on excel we have the problem in the screenshot.

  •   webteamlogical replied privately
  • [deleted] replied

    Hi webteamlogical,

    This looks like problem with formatting in the first column which is used for column headers. Could you please remove line breaks and multiple spaces and try again?

    This problem is solved for new version of the plugin which will be out in couple of days. I tested your file on it and it works normally.

  •   webteamlogical replied privately
  • [deleted] replied

    Hi webteamlogical,

    We do not practise to announce date of next release because it could cause trouble in situation like this. If we spotted a bug in the last moment we need to fix it and delay a release. Thank you for your understanding.

    It would be the best to remove unnecessary formatting anyway because it could cause issues in other places as well as Excel itself. We strongly advice that you ask your client to do it anyway.