We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1543289
Search And Filters Not Typeale
Closed

Comments

  • mgenius11 started the conversation
    April 16, 2018 at 6:47pm

    I have a SQL server side processing table set up.  Its loading fine but the search field isn't showing up nor are the filters.  The filters titles did show up initially but it was not possible to type into them.  Looks like the pagination is also not working.  I am only getting JS errors on the page with this shortcode added.  I've provided the URL.  

    Here is the error

    common.js?ver=4.9.5:34 Uncaught TypeError: $(...).popover is not a function
        at HTMLDocument.<anonymous> (common.js?ver=4.9.5:34)
        at i (jquery.js?ver=1.12.4:2)
        at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2)
        at Function.ready (jquery.js?ver=1.12.4:2)
        at HTMLDocument.K (jquery.js?ver=1.12.4:2)
    (anonymous) @ common.js?ver=4.9.5:34
    i @ jquery.js?ver=1.12.4:2
    fireWith @ jquery.js?ver=1.12.4:2
    ready @ jquery.js?ver=1.12.4:2
    K @ jquery.js?ver=1.12.4:2
    common.js?ver=4.9.5:234 Uncaught TypeError: jQuery(...).animateFadeOut is not a function
        at common.js?ver=4.9.5:234
        at dispatch (jquery.js?ver=1.12.4:3)
        at r.handle (jquery.js?ver=1.12.4:3)

    I've tried all combinations of settings and nothing seems to work unfortunately.  Can you please help me get this working?  It seems to work fine on the backend in the preview but not on the front end.

    I've tried deactivating and reactivating.  And after that the filters seemed to not work on the backend preview as well but the search still works.  I really just need that to work.

    Let me know if you need more info to help.

    Thanks in advance.

  •  472
    Isidora replied
    April 17, 2018 at 7:59am

    HI mgenius11,
    Thank you for your purchase.

    There is some conflict with theme bootstrap framework. Can you please check is it turn on option Include bootstrap in main settings of plugin?

    If the answer is yes ,you can try to include our bootstrap on the page changing some code in file: 

    wp-content/plugins/wpdatatables/source/class.wdttools.php around line 799

    if (!$bootstrapEnqueued) {    
wp_enqueue_script('wdt-bootstrap', WDT_JS_PATH . 'bootstrap/bootstrap.min.js', array('jquery'), false, true);
}

    and remove if statment so the code look like this:

    wp_enqueue_script('wdt-bootstrap', WDT_JS_PATH . 'bootstrap/bootstrap.min.js', array('jquery'), false, true);

    You can try this but we can't promise that will not be some conflicts with theme bootstrap.

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables

  • mgenius11 replied
    April 17, 2018 at 4:45pm

    That worked.  Thank you!!!!

  •  472
    Isidora replied
    April 18, 2018 at 8:19am

    HI mgenius11,

    You are welcome.  

    If you have any more issues or questions feel free to open a new ticket, we will gladly help.

    We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks! 

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables