We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
Envato recently announced that their Envato Tools pluign will stop working soon and needs to be replaced with Envato Market. This is a plugin that notifies and allows to update all purchased items from Envato.
Now I'm trying to add your plugin to my site and after adding my token and your plugin item ID, I keep receiving the following error:
"The Token or Item ID is incorrect".
I triple checked all the data and both token and your item ID are correct, unless you item changed it's ID number. The item ID I'm using for your plugin is 3958969. Could you please check if this is the correct ID?
Thanks.
HI Dmitriy,
Thank you for your purchase.
Sorry but I did not quite understand what is your issue. Can you please describe me more and send me some screenshots so I can give you my suggestion.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
The issue is when using ENVATO's market plugin that helps to update themes and plugins by using Envato' API/token system, it complains about incorrect item ID, therefore I asked if your wpDataTable plugin item Id is 3958969?
HI Dmitriy,
You can see the item Id from the Envato on the link of the item.
As you can see the item ID for our product is 3958969.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ok, thank you. I'll try to contact them again, for some reason they told me to contact plugin developer regarding the issue.
Hi Dmitriy,
You are welcome.
As we are using Envato as the marketplace for selling the product, they have all necessary information like purchase keys, licenses and in this case item ID on their market.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables