Hi AliManouchehri,

We notice that you are using Cherry plugin that cause this issue because it is using jquery version 1.7.2. Our plugin is based on WordPress built in version of jquery which is 1.12. You can deactivate jQuery that is included with Cherry framework and request a compatible version for WordPress from the Google CDN and you can find instructions here. 

Hi AliManouchehri,

You don't need to touch anything about your theme. You have to make folder called site-specific-plugin-adjust-cherry-jquery and in him make file  site-specific-plugin-adjust-cherry-jquery.php with content

<?php
/*
Plugin Name: Update jQuery Cherry framework
Description: Deactivate jQuery that is included with Cherry framework and request a compatible version for WordPress from the Google CDN
*/
/* Begin Adding Functions Below This Line */
// Remove themes old version of jQuery and load a compatible version
add_action('wp_enqueue_scripts', 'update_jquery_for_cherry_framework', 11);
function update_jquery_for_cherry_framework() {
   wp_deregister_script('jquery');
   wp_register_script('jquery', '/wp-includes/js/jquery/jquery.js', false, false, true);
   wp_enqueue_script('jquery');
}
/* Stop Adding Functions */

1. Upload to wp-content/plugins using your preferred SFTP or FTP client. FileZilla and Cyberduck are free options that are available for multiple platforms.
2. Go to WP-admin (your WP dashboard) --> Plugins. Then locate the plugin in the list and click on Activate.

Note: this will not install through WP-admin --> Plugins. It must be manually installed as described above.

HI Ali

Sorry for late response,

Please note that we have a National holiday in our country from Friday 6th to Monday 9th.

Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

Hi Ali,

You are welcome.

Best regards.