We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #1518650
Show link as a button
Closed

Comments

  • rainerweiss started the conversation
    March 26, 2018 at 5:24pm

    Show link as a button not usable:

    If I 

    1. enable option Show link as a button

    2. edit a record (any column) and save changes

    => changes are not persisted!

    if option show link as a button is disabled, everything works.



  •  472
    Isidora replied
    March 27, 2018 at 6:11am

    HI rainerweiss,
    Thank you for your purchase.

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

    Also point me to the table id where you have this issue so we can investigate.

    Best regards.

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables

  • rainerweiss replied
    March 27, 2018 at 6:24am

    Hello Milan,

    I am sorry but this installation is not accessible via internet.

    Data changes done via front-end editing have been said to be saved, but when table refreshed, old values are still in place, so by any reason the new values had not been persisted.

    I tracked it down twice by undoing my latest changes and found out that as soon as I disable option "Show as a button" for my URL column, everything works fine again. 

    So maybe you are able to reproduce this on your own test system.

    BR

    Rainer

  •  472
    Isidora replied
    March 27, 2018 at 8:48am

    HI rainerweiss,

    It is hard to assume what cause the issue if we don't have access to the website. This functionality working fine in our local environment.
    Can you please take a screen-cast of your issue so we can see it?

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables