We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
My client purchased wpdatatables with support a few days ago. I have been trying to submit a support ticket but cannot get past the "purchase code" field. Where do i find that? I used every code on the invoice and nothing worked. I also tried the very option and that did not work either.
My support question was - How do you add to a previously created table using import? And how do you add using MySql?
Hi Linda Piper,
Thank you for the purchase.
You can find purchase key when you go to https://codecanyon.net/downloads. You have to be logged in with the account that you used when you purchased the plugin. There you can click on green Download button and download your purchase key. Please take a look at the image from the attachment. When you download purchase key, you will be able to open a new ticket in wpDataTables category.