We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I created a page to pull dynamic chart with use of %CURRENT_POST_ID% to pull custom chart filtered by post ID. It's working fine on wpDataTable but not working as wpDataChart when I directly access the page.
Strange part is that it's working when I access the page through wordpress navigation click on the bottom (prev / next link as attached).
Visit https://icorank.kr/coin/prizm/ then you can see
1. Static wpDataChart (working)
2. Dynamic wpDataTable leveraging %CURRENT_POST_ID% (working)
3. Dynamic wpDataChart referencing #2 wpDataTable (not working)
But, when you click PROPS or PressCoin links on the bottom, you now can see #3 chart working. (If you click back to prizm via bottom link, then prizm page will work as well)
My guess is that you didn't execute applyPlaceholders php function on direct hit of the page. Definitely, this is a bug to fix.
HI wondong,
Thank you for your purchase.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Also provide me table id's that you use for making this charts so we can investigate.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables
HI wondong,
We are not sure why current post id is not pass to our plugin when you visit pages outside of the website. We are not familiar with that custom post type that you are using on your site and there functionality, but what you can do is to turn on Follow table filtering for both charts.
Then when you visit page charts will follow table filtering and charts will work fine. For second chart you need to insert table that you use for making that chart on that page, because when you use Follow table filtering table and chart have to be on same page. If you don't need that second table you can hide it with css.
Kind Regards,
Isidora Markovic
wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs
You can try our wpDataTables add-ons before purchase on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables