We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Good day.
I have a question, is it possible to connect wpData Tables with a mysql database that is hosted in another hosting? If possible, how can it be done?
Thank you
HI certiprof,
Thank you for your purchase.
You can take a look at the Use separate mysql connection in the wpdatatables settings page ( attachment)
Where you can see how you can connect to the other database.
For now it is only possible to connect to one database but we are working on adding more features for this functionality.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Good evening.
Thank you very much for responder. However, I have a problem, I added the requested data but this error appeared and I have verified that they are the correct data.
What could be falling?
Hi certiprof,
Ok here are some ideas what to look in order to set the separate connection.
First check if the firewall might cause this problem.
Also please check with the hosting company because it can turn out that the hosting provider had port 3306 closed, if it is opened you should not have any issues.
Hope that the main reason is somewhere in the examples above.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables