We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi crios121,
We're sorry to hear you do not want to use the tool after purchase.
Please find our refund policy here: http://wpdatatables.com/help/refund-policy/
Due to the digital 'non-returnable' nature of goods we only do refunds when the tool is malfunctioning or not working as described, with prior confirmation that support is unable to resolve the issue. As the revoked license does not make the product non-functional, and because there were lots of abuses, unfortunately we cannot provide the 'return-on-request' refund policy. So we do not refund mistaken purchases, or cases when buyers had their own expectations of features.
To avoid such situations all the plugin's documentation is available to anyone before purchase and we try to clear up all the limitations of different features, and we always answer all pre-purchase questions clearly and honestly so that potential buyers would have clear understanding of how the plugin works.
As for your case, editing for Gravity Forms integration add-on is currently in progress and we expect to send update next month. If you are interested we can send you beta version, if you want to test it at the end of the month.
Thank you for understanding.
Hi,
We never promised any specific time frames for this exact reason. We aim for a quality solution, not for something quick, but full of bugs.
Documentation and demo videos show exactly all current features. There is no mentioning of editing entries from front-end, and we always explain in pre-purchase questions or comments that form entries currently can’t be edited from tables.
We can’t give any guarantees on release dates yet, we are still finishing the code. Once ready, we can send over the beta version.
Thank you for the patience.
Hi crios121,
Currently it is in internal testing phase as soon we test it and fix bugs we will release update. Thank you for understanding.
Hi crios121,
We have finished this feature. The beta testing phase should begin next week. If you are interested we can send you beta version at your email address. Just send me email address where you want to receive Beta version.