We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi
I've now used wpDatatables and see how powerful it is.
I have however picked up a problem with wpDatables and the Porto theme (from Envato) where the modal edit popup dialog doesn't show. Essentially wp_Datatables is not applying the "in" class to modal popup and hence it is not showing. The modal edit dialog is there there and can be made visible when I do one of the following:
1) add the the class 'in' to the element with id="wdt-frontend-modal" or
2) reset 'opacity=0' for class '.wpdt-c .fade' (in addon/assets/css/bootstrap/wpdatatables-bootstrap.css)
When I change the theme from Porto to any other theme wpDataTables works fine.
I realise i'm going to be stuck in the middle but any help would be really appreciated.
Many thanks
Alan
HI Alan,
Thank you for your purchase.
Can you please send me the link of some page where the editor modal is not showing so I can take a look.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Bogdan
https://www.gdpr360.com/art30
Regards
Alan
Hi Alan,
I can see the issue now.
It looks like there is some CSS that is overwriting our modal as you can see from the attachment.
Maybe some z-index or something else.
Can you please tell me is there some other CSS that you wrote me below applied on this page that you sent me.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Bogdan
No CSS that I've written.
I have found this ...
addon/templates/frontend/modal.inc.php
Line 6
<div id="wdt-frontend-modal" class="modal in fade wdt-frontend-modal" style="display: none" data-backdrop="static"
data-keyboard="false" tabindex="-1" role="dialog" aria-hidden="true">
Add in the class 'in' seems to work without breaking anything (so far!!!)
If you can confirm this OK then we have a fix you can publish.Regards
Alan
HI Alan,
Thank you for sharing the solutions with us.
I will forward this to my team and hopefully we can discuss about adding this code modification for the next update.
Let me know if you find any issue with this change applied and thank you again, good job.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables